Refund policy

Return & Exchange Policy
At GreenVow Pakistan, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing an order.
1. Exchange Eligibility
We only accept exchanges if the customer receives the wrong item. To be eligible for an exchange, the product must be:
Unused
In original condition
In original packaging (if applicable)
2. Exchange Request Time
Customers must contact us within 3 days of receiving the order to request an exchange. Requests made after 3 days may not be accepted.
3. No Refund Policy
We currently do not offer refunds. We only provide product exchange for eligible cases.
4. Return Shipping Charges
The customer is responsible for return shipping charges unless stated otherwise by GreenVow Pakistan.
5. Exchange Process
To request an exchange, please email us at:
greenvowpakistan@gmail.com
Include:
Order number
Product photo
Clear explanation of the issue
After verification, our team will guide you through the exchange process.
6. Cash on Delivery (COD)
Cash on Delivery is available across Pakistan.
7. Shipping Coverage
We currently deliver within Pakistan only.
8. Non-Eligible Cases
We do not accept exchanges for:
Used products
Damaged products caused by misuse
Change of mind / personal preference
Requests after 3 days
Correct items delivered as ordered
Important Note
By placing an order on GreenVow Pakistan, you agree to this Return & Exchange Policy.